Best Western Dorchester Hotel

I liked having a room that did not have carpet in it. The bathroom was large and well lit. The bed was extremely comfortable and the bedding luxurious. I appreciated having a comfortable chair to relax in with an extra bonus of a footstool. The whole room was spacious. Having an ocean view was an added blessing.

As an overnight stop if catching Duke Point Ferry to mainland BC, the location was convenient....easy 15 min drive to ferry terminal. Staff at front desk and in the bar/pub were all very friendly and helpful. While the building is older and this shows a bit in the hallways, the room itself was very comfortable, clean, I had a nice view of the water (the opposite side would overlook downtown, I believe. Bar/pub menu had a number of interesting and a good amount of seafood. I had the seafood chowder which was satisfying.

Hayden, the gentleman who checked us in, was absolutely exceptional. I don't think we've ever had better customer service anyway. I had completely messed up our reservation (it was our anniversary, we go every year, and stayed there the night we got married). Not only was Hayden kind and understanding about me messing up the reservation, he gave us an upgrade. When I visit Nanaimo for business or leisure, I'll never stay anywhere else. 5 stars put of 5. Thank you, Hayden.

Close to everything in downtown, harbour front and also walking distance to a lot of things, right next to the sea planes too. Wonderful stay, throughout the stay hotel workers kept in contact with me through messaging and was able to schedule house keeping hours through text, really convenient and easy to access too. Once I left they also called to tell me that I left something that I didn’t need anymore, they really go above and beyond. Aryan and Aden were really helpful.

Very comfortable stay, nice room with a view of the harbour etc. The girl on reception was really lovely and very helpful. Nanaimo, I'm sorry to say is not a very inspiring place, I suggest many were like us and just spending the night before or after a ferry crossing. However the BW Dorchester do their best to make things special and 'The View' restaurant is very good and there also a burger bar for something less formal. All round very good!